Refund Policy

Refund & Return Policy — Holiday Edition

Last Updated: November 17, 2025

At Opal and Snow, every product is made with intention and delivered with care. During Black Friday, Cyber Monday, and the holiday season, our policies tighten to ensure we can serve all customers fairly while keeping prices as competitive as possible.

We appreciate your understanding during this high-demand time of year. 💛

🎁 Holiday Season Notice (BFCM – Christmas)

Due to extremely limited inventory and deep seasonal discounts:

All Black Friday, Cyber Monday, and promotional sale items are FINAL SALE and not eligible for returns or refunds.

If a discounted item doesn’t work for you, we kindly encourage gifting it to a friend or loved one. Most of our customers do this around the holidays — and it helps us keep pricing fair for everyone.

30-Day Satisfaction Window (Non-Sale Items Only)

For full-priced items only (not discounted items), you may request a return or exchange within 30 days of delivery.

Eligibility Requirements (Full-Price Items Only)

To qualify for a return:

  • Items must be unused, unworn, and still in original packaging

  • Hygiene-sensitive products (anything designed for skin or personal contact) cannot be returned once opened

  • Return requests must be made within 30 days

  • Proof of purchase is required

Because many of our items are personal-use, opened products cannot be restocked or resold. Thank you for helping us maintain safe and high-quality standards.

Return Process (Full-Price Items)

  1. Email us at [insert email here] with your order number and reason for return.

  2. After review, our team will send you return instructions and the private return address.

    • Note: We do not list our return address publicly for security and proper handling.

  3. Ship the unused item(s) back using the instructions provided.

  4. Once received and inspected, your refund or exchange will be processed.

Refunds

  • Refunds are issued to the original payment method

  • Please allow 7–14 business days for the refund to appear

  • Shipping fees are non-refundable

Exchanges

We’re happy to exchange full-price items if the requested item is in stock.
If not, a refund will be issued according to our guidelines.

Return Shipping Costs

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

We always recommend using trackable shipping for safe delivery.

Damaged or Defective Items

If something isn’t right, contact us immediately with photos or videos.
We’ll replace or refund the damaged item at no cost to you.

🚫 Non-Returnable Items (Year-Round)

To protect product safety and fairness:

  • Opened hygiene-sensitive items

  • Consumables

  • Gift cards

  • Final-sale items

  • Black Friday / Cyber Monday / Christmas discounts

  • Promotional or heavily discounted items

  • Anything marked “non-returnable” on the product page

💛 A Small Brand Note

We’re a small business doing our best to create products you’ll love.
Returns have a significant impact on us during the holiday season — which is why BFCM and promotional items are final sale.

If your item isn’t a perfect fit, we always recommend gifting it to someone who’ll enjoy it. It truly helps support our shop more than you know.