Privacy Policy

Privacy Policy

Last updated: November 17, 2025

This Privacy Policy describes how Opal and Snow (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, place an order, or interact with any of our services (the “Services”).
Our store is powered by Shopify, which helps us operate our ecommerce platform and securely process your transactions.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services.

Personal Information You Provide Directly

  • Contact details: Name, shipping/billing address, email address, phone number

  • Payment details: Credit/debit card information (processed securely by Shopify or payment providers)

  • Order information: Items purchased, returns, exchanges

  • Account information: Login details, preferences

  • Customer support messages: Any information you choose to share with us

Automatically Collected Information

When you browse or make a purchase, Shopify automatically collects:

  • IP address

  • Browser type & device information

  • Cookies and tracking data

  • Pages or products viewed

  • Time spent on pages

  • Referring websites

Information From Third Parties

We may receive information from:

  • Shopify and other service providers

  • Advertising partners

  • Analytics tools

  • Third-party apps installed within the store

2. How We Use Your Information

We use your personal information to:

Provide & Improve Our Services

  • Process payments

  • Fulfill and ship orders

  • Manage returns, refunds, and customer support

  • Maintain your account

  • Improve website functionality

Marketing & Advertising

  • Send promotional emails or messages

  • Deliver targeted ads based on browsing activity

  • Recommend products related to your interests

You may opt out of marketing emails anytime by clicking “unsubscribe.”

Security & Fraud Prevention

  • Authenticate users

  • Detect suspicious or fraudulent activity

  • Protect the integrity of our platform

Legal Obligations

  • Comply with applicable laws

  • Respond to lawful requests

  • Maintain business records

3. How We Share Your Information

We may share your information with:

Shopify

Our store is hosted by Shopify, which processes your personal information to operate and improve the platform. Learn more here:
https://www.shopify.com/legal/privacy

Service Providers

Including:

  • Payment processors

  • Shipping carriers

  • Fulfillment partners

  • Cloud storage services

  • Email and SMS platforms

  • Analytics and advertising partners

These providers only access your data as needed to perform services on our behalf.

Legal Requirements

We may share information to comply with legal obligations, enforce our policies, or respond to lawful requests.

Business Transfers

In case of a merger, acquisition, or asset sale, customer information may be transferred as part of the business assets.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to improve your browsing experience, understand usage patterns, and deliver personalized ads.

You can disable cookies in your browser settings, though some features may not work correctly.

5. Data Security & Retention

We take reasonable steps to protect your information, but no system is completely secure.

We retain personal information for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Maintain accurate business records

6. Your Rights & Choices

Depending on your location (including certain U.S. states, UK, and EU), you may have rights such as:

  • Access / Know: Request what information we hold

  • Delete: Ask us to delete your personal data

  • Correct: Update inaccurate information

  • Opt-out: Stop targeted advertising or sharing

  • Portability: Request a copy of your data

To make a request, contact us using the details below.

We may need to verify your identity before responding.

7. International Transfers

Your information may be stored or processed outside your home country, including in the U.S. Shopify uses approved legal mechanisms for international data transfers.

8. Children’s Privacy

Our Services are not directed to children under the age of 16.
We do not knowingly collect personal information from minors.
If you believe a child has provided personal information, contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
We encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last updated” date will reflect any major changes.

11. Contact Us

If you have questions, concerns, or privacy requests, you may contact us at:

Email: [insert support email]

(We do not list our operational or return address publicly for security and handling purposes.)